X-WAVE A/S Policy
To ensure the safe and long-lasting use of our products, please review the following A/S policy.
Free A/S & Warranty Period
-
The product warranty period is one year from the date of purchase.
-
If there is no receipt or transaction record to verify the date of purchase, the warranty period may be applied based on the date of manufacture.
-
Damage caused by manufacturing defects, material issues, or production problems during normal use within the warranty period is eligible for free repair service.
-
Products whose warranty period has expired may be subject to paid after-sales service.
Paid A/S & Warranty Exclusions
The following cases may be excluded from warranty coverage or subject to paid A/S:
-
Damage caused by user negligence, excessive impact, external impact, drops, or accidents
-
Damage resulting from use beyond normal operating conditions
-
Damage occurring during head or grip replacement, reinstallation, or related work
-
Products that have been modified, cut, processed, or repaired without authorization
-
Normal signs of wear and tear on the product’s paint or exterior
-
Products beyond the warranty period
※ The determination of free or paid A/S will be made at the sole discretion of our team following an inspection of the product’s condition and the cause of damage.
Submit A/S Request
via e-mail
※ Please do not attempt to repair or cut the product yourself. Submit an A/S request first and send the product according to the instructions provided.
Please provide the following information when submitting an A/S request:
-
Purchaser’s name and contact information
-
Date and place of purchase
-
Product name and shaft model
-
Photos clearly showing the damaged area